Shipping

At Ignature we are committed to delivering your outdoor kitchen products safely, efficiently, and in excellent condition. Our shipping process is designed to ensure your order arrives ready to help you create the perfect outdoor living space.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed after 3:00 PM EST will begin processing on the next business day.

Once your order has been processed, you'll receive a confirmation email with shipping details and tracking information.

Shipping Methods

We offer several shipping options to meet your needs:

  • Standard Ground Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days (available at checkout or upon request).
  • White Glove Delivery: Available for select products and locations. This premium service may include scheduled delivery, unpacking, placement, and basic setup.

Delivery times are estimates and may vary depending on product availability, destination, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Product size and weight
  • Delivery destination
  • Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Shipping Locations

Currently, Ignature ships within the contiguous United States only.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. Territories
  • International destinations

Order Tracking

Once your order ships, you'll receive an email containing your tracking number so you can monitor your shipment throughout the delivery process.

Shipping Restrictions

To ensure successful delivery, please note:

  • We cannot deliver to P.O. Boxes or APO/FPO addresses.
  • A valid residential or commercial street address is required.
  • Large outdoor kitchen components may require freight delivery and someone to be available to receive the shipment.

Damaged or Missing Shipments

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery. Providing photos of the packaging and damaged items will help us resolve your claim as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery options, or your order status, our customer support team is happy to assist.

Email: support@Ignature.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST