Returns & Exchanges
At Ignature, we take pride in the quality, craftsmanship, and durability of our outdoor kitchen products. If you're not completely satisfied with your purchase, we're here to help make the return process as simple as possible.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories, hardware, manuals, and documentation.
- Be accompanied by proof of purchase or your order number.
Returns must be authorized by our customer support team before being shipped back.
How to Start a Return
To initiate a return:
- Contact our support team at support@ Ignature.com within 30 days of delivery.
- Provide your order number and the reason for your return.
- Our team will review your request and provide return instructions along with a Return Merchandise Authorization (RMA), if applicable.
- Carefully package the item and ship it back following the provided instructions.
Unauthorized returns may be delayed or refused.
Refunds
Once your returned item has been received and inspected, we'll notify you via email regarding the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–7 business days after approval.
- Depending on your bank or credit card provider, additional processing time may apply before the refund appears in your account.
Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrectly shipped product.
Exchanges
We replace items only if they are:
- Defective
- Damaged during shipping
- Incorrectly shipped
If you require an exchange, please contact our support team at support@ Ignature.com, and we'll be happy to assist you.
Non-Returnable Items
The following items cannot be returned:
- Custom or made-to-order products
- Clearance or final sale items
- Gift cards
- Products that have been installed, modified, or used
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Including photos of the product and packaging will help us resolve the issue quickly.
Contact Us
If you have any questions about our Return & Refund Policy, our customer support team is here to help.
Email: support@Ignature.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
